Refund policy
EXOWEAR Return & Exchange Policy
Thank you for shopping with EXOWEAR! We take great pride in the quality and craftsmanship of our clothing. To ensure smooth transactions and a seamless experience for all our customers, weโve updated our policy for returns and exchanges. Please read below for the details.
1. No Returns or Exchanges
At EXOWEAR, all sales are final. We do not accept returns or exchanges under any circumstances, so please make sure youโre confident in your order before completing your purchase. Our items are carefully checked before shipment, and we ensure that what you receive is in perfect condition.
2. Order Accuracy
We highly recommend reviewing all details, including sizes and colors, before placing your order. Our team works hard to provide accurate images and descriptions, but please keep in mind that slight variations in color may occur due to lighting and screen settings.
3. Embroidery
Please note that EXOWEAR specializes in high-quality prints and does not deal in embroidery. If youโve ordered a product with a print, that is the only method we use to personalize or decorate our items.
4. Damaged or Faulty Products
In the unlikely event that you receive a damaged or faulty product, we will gladly exchange it. Hereโs how the process works:
Step 1: Contact us at
ย support.exowear@gmail.com with your order number and a detailed description of the issue.
Step 2: Provide an unpacking video (this is mandatory) to help us understand the problem and confirm that the damage occurred before the product left our warehouse.
Step 3: Once weโve reviewed your request, weโll guide you through the exchange process. Please note that you will be responsible for the one-way courier charges associated with returning the damaged item to us.
5. Custom Products
For custom products (like personalized t-shirts), please note that size exchanges or returns will not be accepted under any circumstances. Be sure to check our size guide carefully before placing your order. If you receive a damaged or faulty custom product, please contact us immediately at support.exowear@gmail.com, and weโll be happy to resolve the issue.
6. Cancellations
You have up to 24 hours after placing your order to request a cancellation. After 24 hours, cancellations will no longer be accepted. This is because we begin processing orders promptly to ensure swift delivery. Once your order is shipped, we cannot cancel it. For partial COD orders, please note that any cancellation after 24 hours will result in a non-refundable advance.
7. Customer Care
Weโre here to help! If you have any concerns or issues with your order, please reach out to us at support.exowear@gmail.com. Weโll be happy to assist you with any questions you may have, but please keep in mind that due to our policy, exchanges and returns will not be possible.
By shopping with us, youโre agreeing to our no-exchange, no-return policy, and we appreciate your understanding.
